Yet, the digital aspect may not only be "fancy" for the clients, but has to be cost-efficient for the bank at the same time. Furthermore, banks have to show their own strength much more: it is essential to use the functionalities of the online banking platforms and to automatise and digitalise the post-processing. At the same time, simplification and standardisation may not be forgotten, because standards help clients and banks in the digital handling.
We are convinced that clients are not all the same! Sometimes even a centralised medial or digital support e. g. of service clients has to be sufficient.
All this and even more aspects referring to the topic of digitalisation are brought to you in our new Insights issue.