Services

Growth

Due to the current interest rate environment, it is existential to identify growth areas and to choose the right topics to work on. Therefore, we supported our clients at an early stage in developing strategies to use growth potentials within the corporate client business and to exploit the potential of private banking clients. In order to implement this strategy, it is essential to optimize sales structures and to realize a multichannel approach. This includes, apart from using the customer service center, also a perfect interconnection of the sales channels.

Practical know-how and the necessary down-to-earth approach ensure the feasibility of the strategies developed together with our clients.

Efficiency

Digitalisation, the current interest rate environment, regulatory demands and the demographic change require radical measures to improve efficiency in banks and savings banks. Especially for the sales department, this means an efficient support of private customers, with which only a small contribution margin can be generated. One focus of our latest advisory work has been a radical reorganisation of the private customer sales by consolidating the bank’s branch network, promoting the telephone and internet channels as well as optimising its sales management. And still, considerable potentials lie in the reduction of costs and the improvement of quality within the back-office processes. A further lever within our projects is the customer-oriented alignment of staff functions, aiming at realising regulatory requirements without affecting capacity.

In our projects to improve efficiency, we measure ourselves against the effectiveness of actions taken in relation to our client’s income statement. Our deep insight into banking processes ensures the feasibility of results.

Digitalisation

Apart from the fact that clients nowadays have increased demands on the digital performance of financial service providers, digitalisation allows using sales opportunities and at the same time increase efficiency in the connected downstream processes. The main consulting focus of our latest projects has been among others the formulation of an online strategy for the corporate client business, the efficient transition and support of private customers in medial channels, the optimisation of sales structures and processes, the digitalisation of back-office processes and the development of a medial sales controlling. If needed, we herein deployed our self-developed IT solutions.

Our detailed insight into banking processes, the accurate valuation of IT-technical borders as well as the regulatory possibilities allow our clients a quick digital transformation.

Restructuring

In our projects we support small- and medium-sized enterprises as well as financial service providers in navigating through corporate crises. This includes the analysis of general conditions and the cause of the crisis, the analysis of strategic options, a solution architecture with an opportunities and threats analysis and recommendations for further actions to enable the involved parties to make a decision. The realisation of these measures also includes an interim management with organ status.

Specially in restructuring projects with a high level of time and financial pressure, the operative implementation of measures is our added value.